1. Information We Collect
We collect information you provide directly and information generated while you use the platform.
- Account data: name, email, phone number, role (user/provider), password hash.
- Profile data: address/location, profile image, service details, bio, skills (for providers).
- Booking & transaction data: bookings, invoices, payments, refunds, dispute records.
- Messages & communication: chat messages and support communications.
- Technical & usage data: device/browser details, IP address, logs for security and diagnostics.
2. How We Use Your Information
- To create and manage accounts and authenticate access.
- To enable bookings, messaging, and platform features.
- To process payments, refunds, and prevent fraud.
- To provide support and handle disputes.
- To improve performance, user experience, and platform security.
- To comply with legal obligations and enforce our Terms.
3. Payments & Third-Party Processors (e.g., Stripe)
Payments may be processed by third-party providers (such as Stripe). We do not store your full card information on our servers.
The payment provider may collect and process payment data according to their own policies.
- We may store transaction references such as
payment_id, status, amounts, timestamps, and metadata for accounting and dispute handling.
- We may log limited payment events to provide receipts and resolve issues.
4. When We Share Your Information
We do not sell your personal data. We may share data only when necessary:
- With service providers: hosting, email delivery, payment processing, analytics (only what’s needed).
- Between users and providers: limited details required to complete a booking (e.g., name, service info, chat messages).
- For legal reasons: if required by law or to protect safety, rights, or prevent fraud.
5. Data Retention
We keep your data only as long as needed for platform operations, support, security, and legal/accounting requirements.
Some records (like invoices and payment logs) may be retained longer to meet compliance obligations.
6. Security
- Passwords are stored using secure hashing (not plaintext).
- We use access controls and logs to help detect abuse and protect data.
- No system is fully secure—please keep your credentials private and strong.
7. Cookies
We may use cookies to keep you logged in, remember preferences, and improve the platform experience.
You can control cookies through your browser settings.
8. Your Rights
Depending on your jurisdiction, you may request:
- Access to your personal information.
- Correction of inaccurate information.
- Deletion of certain personal data (subject to legal constraints).
- Restriction or objection to certain processing.
9. Children
The platform is not intended for children. If you believe a child has provided personal data, contact support to remove it.
10. Changes To This Policy
We may update this Privacy Policy. Updates will be reflected by the “Last updated” date above.
Continued use of the platform after changes means you accept the updated policy.
Questions about privacy? Contact support via your platform contact page or the admin email configured in your system.
